All orders are shipped prepaid by minipack america, inc. and added to the customer’s invoice unless otherwise agreed. minipack america, inc. reserves the right to choose the freight carrier on any prepaid shipments. If you prefer to use your own freight company, the freight agreement exists only between you and your freight company, and minipack america, inc. is released from all responsibilities, including those associated with filing claims related to damage that may occur after merchandise leaves our location.
If you prefer to use your own freight company: when your shipment is ready for pick up, the weight and dimension will be provided for you to complete the BOL. Once our shipping department has received the completed BOL, the pick-up can be scheduled.
Damage Policy:
It is the receiver’s responsibility to open and inspect the shipment before signing the delivery receipt. Any visible or concealed damage must noted on receipt within 48 hours.
Save all the materials as the carrier may require an on-site inspection before the item is picked up and returned. It is also important to make any notations on the receiving documents before signing the delivery receipt, if you think there could be damage or the packaging does not look secure.